Terms of Service

Orders and payment

We work payment-first: an order is confirmed and enters production once payment — or an agreed deposit — has been received. Until then nothing is reserved and no flowers are bought.

Where a deposit has been paid, the balance is due before the order is sent out for delivery.

Prices and availability

Prices shown on this website are in Ghana cedis and reflect what we charge on the day. Flowers are seasonal and market-dependent: if a specific stem is unavailable we substitute something of the same value and style, and we tell you before we do.

Photographs show the style and scale of an arrangement. No two arrangements are identical.

Delivery

We deliver across Accra with independent riders. Delivery is charged on your invoice; the fee shown at checkout covers delivery within Accra. Deliveries outside Accra cost more — we confirm the amount with you and add the difference to your order before it goes out. Orders you collect from the studio are not charged for delivery.

We deliver at the day and time you choose at checkout. We cannot guarantee an exact minute — traffic in Accra is what it is.

If nobody is available to receive the order, we call the number you gave us. If we still cannot deliver, the arrangement is returned to the studio and a second attempt is arranged with you.

Changes and cancellations

Tell us as early as you can. Changes are usually possible before we start arranging; once an arrangement has been made, flowers cannot be returned to stock and the order cannot be cancelled for a refund.

If we get something wrong — the wrong item, a damaged arrangement, or a delivery we failed to make — tell us within 24 hours with a photo and we will replace it or refund it.

Card messages

We print card messages exactly as you confirm them, so please read the confirmation we send back before it is frozen. We are not able to change a message once the card has been printed and the order has left the studio.