Privacy Policy

What we collect

When you place an order we collect your name, phone number, and the delivery details you give us for the recipient — their name, phone number, address or landmark, and any card message you want included.

If you pay online, your card or mobile money details are handled entirely by our payment provider. We never see or store them; we only receive a confirmation that the payment succeeded and a reference number.

Why we collect it

We use your details to arrange and deliver your order, to send you the order and delivery updates you expect by SMS, and to answer you if something needs clarifying. We use recipient details only to complete the delivery.

We do not sell your details, and we do not send marketing messages to numbers that only ordered once.

Who sees your details

Our riders receive the recipient's name, phone number and delivery address — nothing else. If you mark an order as a surprise, the buyer's identity and the price are removed from everything the recipient and the rider see.

Our payment provider and our SMS provider process the minimum data needed to take a payment and deliver a message.

How long we keep it

Order records, including the delivery details attached to them, are kept as business records so we can answer questions about past orders and meet our accounting obligations.

You can ask us to correct your details, or to remove a saved recipient, at any time — message us on WhatsApp and we will confirm once it is done.

Cookies

The website stores your cart and wishlist in your own browser so they survive a refresh. That data stays on your device; it is not sent to us until you place an order.